Collab Managed Services
Canvas Cloud is your trusted Salesforce partner for ongoing success and innovation, and is invested in your success, before, during, and after implementation. Canvas Cloud’s Collab Managed Services™ offers a flexible and scalable partnership to maintain, enhance, and continually improve one of your most valuable investments, while also empowering your team to be successful. As your organization evolves and grows, your systems and processes should as well, and Salesforce is the platform that will grow with you. Salesforce is continuously innovating and evolving, and there are opportunities for your organization to become more efficient and more accurate by simplifying business process and practices regularly.
Collab Managed Services by Canvas Cloud offers a flexible and scalable solution to maintain, enhance, and continually improve one of your most valuable investments.
What does it mean to be a Managed Services Partner of Salesforce?
That can probably be answered with another question - Do you ever feel like Salesforce should be doing more for you, but are not exactly sure what that should be?
A Managed Service Provider (MSP) leverages experts that can help you unlock the full potential of your Salesforce system, and while traditional managed services can feel more like extended support, Canvas Cloud’s methodology is designed to be a collaborative partnership that increases the impact of your Salesforce technology while empowering your team. Our vision of a collaborative and innovative partnership drives our approach and our service - Welcome to Collab Managed Services.
We are not merely support agents; we are strategic partners who understand your specific needs and goals, focusing on the areas that have the most impact for your organization. We do this by bringing personalized guidance, configuration, strategy, as well as ongoing support and enablement of your team. We can even help integrate Salesforce with your other tools and processes, streamlining your workflows and boosting efficiency. Ultimately, we are here to help you extract maximum value from Salesforce, saving you time, resources, and ultimately, driving success.
What are the main benefits of Collab Managed Services?
Empower Your Team
The most important assets that your organization has are its people. Canvas Cloud Collab will partner your team with industry experts to coordinate training, create learning objectives, and empower your team to be the best Salesforce users they can be.Enhance Your Resources
Work with a team of Subject Matter Experts (SMEs) with highly impactful skills. System Administration, Business Process Analysis, Solution Architecture, Roadmap Management, Custom Development - these are some of the resources that you can receive through Canvas Cloud Collab.Maximize Your Impact
Canvas Cloud Collab creates a partnership with your organization to provide intentional and strategic innovation that is customized for your needs. Utilizing our proven methodology, you can take charge of Salesforce and maximize your impact.
“The move to a powerful CRM like Salesforce is a big one. The opportunities are endless. We need an ongoing relationship with someone who will help us prioritize, resolve issues, and capture opportunities as they arise. We couldn’t do it without the help we receive through Canvas Cloud [Collab] Managed Services.”
Collab Managed Services Programs
While every customer starts with our Collab Core success-driven services, no two journeys are the same! Canvas Cloud will collaborate with you to understand your unique needs and recommend the tier that best fits you.
Collab Core
✓ Proactive System management
✓ Ongoing Reactive Support Resolution
✓ Declarative UI Updates
✓ Declarative Automation Support
✓ Creation/Maintenance of New Basic Declarative Automation
✓ Proactive Backlog Feature Management
✓ 3rd Party Application Support
✓ Managed Package Support
✓ User Management
✓ User Enablement Training
✓ Reports & Dashboards Creation/Management
✓ Salesforce Release Management
✓ Organizations Environment Management
✓ Quarterly Business Reviews
Foundational
16hrs / month
Everything in Core, PLUS
✓ Bi-Weekly Support Planning Sessions
✓ Bi-Weekly Recurring Office Hours
Growth
24hrs / month
Everything in Core, PLUS
✓ Weekly Support Planning Sessions
✓ Weekly Recurring Office Hours
✓ Creation/Maintenance of Advanced Declarative Automations
✓ 3rd Party Application Implementation
✓ Custom Code Review
✓ Basic Strategic Planning & Governance Committee Participation
Strategic
32hrs / month
Everything in Core, PLUS
✓ Weekly Support Planning Sessions
✓ Weekly Recurring Office Hours
✓ Creation/Maintenance of Advanced Declarative Automations
✓ 3rd Party Application Implementation
✓ Custom Code Review
✓ Custom Development Support & Creation
✓ Marketing Cloud Support
✓ Advanced Strategic Planning & Governance Committee Participation
Innovative
40hrs+ / month
A custom package, tailored to your specific needs for when you need a partner to go beyond being Strategic.
“This is not like a help desk support relationship; Canvas Cloud is able to look at the big picture and provide strategies for moving forward. We are a collaborative team and work together in partnership towards a common goal.”
